Last Updated: November 2025

Welcome to Velstoria.com (“Velstoria,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website https://velstoria.com/.

1. Company Information

Company Name: Velstoria
Website: https://velstoria.com/
Email: info@velstoria.com
Address: London, United Kingdom

2. Information We Collect

We may collect the following information when you interact with our site:

• Personal details (name, email address, shipping address, phone number)
• Payment information processed securely through Stripe
• Order history and product preferences
• Device and usage information (IP address, browser type, cookies)

We only collect the data necessary to process your order and improve our services.

3. How We Use Your Information

Your information is used to:

• Process and deliver orders
• Send order updates and support messages
• Improve website performance and user experience
• Comply with legal and tax obligations

We do not sell, rent, or share your personal data with third parties except as required for payment processing or shipping.

4. Payment Processing (Stripe)

All payments are securely processed through Stripe, a trusted and PCI-compliant payment gateway.
We do not store or have access to your full credit card details.
When you make a purchase, Stripe securely handles the transaction on our behalf.

💳 Note: All orders are processed via Stripe. Your payment information is handled safely and never stored on Velstoria servers.

5. Shipping Policy

Orders are typically shipped within 1–2 business days after confirmation.
We offer worldwide shipping, and customers receive a tracking number once the package has been dispatched.

6. Cookies

Velstoria uses cookies to personalize content, analyze traffic, and improve user experience.
You can disable cookies in your browser settings at any time.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or disclosure.

8. Your Rights

You have the right to:

• Access or update your personal information
• Request deletion of your data
• Withdraw consent for data processing

To exercise your rights, please contact us at info@velstoria.com.

9. Updates to This Policy

Velstoria may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:
📧 info@velstoria.com
🌍 https://velstoria.com/
📍 London, United Kingdom